Contact us
The quickest way to reach a person is email. Tell us what happened and we’ll write back.
Email support
Email support@textspert.com
What to put in your message
- The email address you sign in with.
- The file name and roughly when you uploaded it, if a file is involved.
- What you expected to happen and what happened instead.
- A screenshot, if the problem is on screen.
- Please don’t paste transcript text unless we ask for it. We can usually help without it.
Things you can do yourself
You can cancel a subscription, download invoices, export your data and delete your account from your settings, any time. Plan details are on pricing, and privacy answers are on private transcription.
Before you write
Is there phone support?
No. Email lets us look at your account details before we answer.
How do I report a security problem?
Email the same address with “Security” in the subject line and the steps to reproduce it.
Helpful pages
- PricingFree, subscriptions, and one-time hour packs.
- Private transcriptionYour files, sharing and deletion stay in your control.
- AboutWhy Textspert exists and how it’s built.
- Free transcription3 files a day, up to 60 minutes each, with speaker labels and every export format.
Compare plans on the pricing page, or read our short privacy promises.
Join the waitlist
Launching November 2026. Be first to hear when Textspert opens.
We'll only email you about the launch. Unsubscribe anytime. Privacy